Having trouble activating your key/code? We got you covered!
Our Support Team will be glad to assist you but before you open a new support ticket, please first try the following:
- Restart your console/computer. Problems like this can be usually resolved by rebooting the system.
- Make sure that you're redeeming it using the correct platform. Check out the instructions on how to redeem according to your platform.
- Double-check if the key/code you typed is correct.
- Check for solutions according to your product's platform below:
- Windows
- Office
- XBOX (Membership, Gift Cards, Games, Region-locked)
- PlayStation (Membership, Cards, Games, Contents)
- Steam (PC Games, Gift Cards, Pre-loaded account)
- Nintendo Switch
- Origin
- Battle.net / Blizzard
- Bethesda
- Uplay
- Epic Games
- MOG Station
- NOW TV Pass
- Other Gift Cards (Google Play, Amazon, iTunes)
If you’re still having trouble redeeming your code, please open a new support ticket and include the details below so we can assist you better:
1. Order / Transaction ID
2. PayPal email address and/or Delivery email address (if different from PayPal email address)
3. Type manually the product key (code or pre-loaded account details)
4. Screenshot of the pop-up/error message '
5. Additional information (if any)