Having trouble activating your key/code? We got you covered!

Our Support Team will be glad to assist you but before you open a new support ticket, please first try the following: 

1. Restart your console/computer. Problems like this can be usually resolved by rebooting the system.
2. Make sure that you're redeeming it using the correct platform. Check out the instructions on how to redeem according to your platform.
3. Double-check if the key/code you typed is correct.
4. Check for solutions according to your product's platform below: 

• Windows
• Office
• XBOX (Membership, Gift Cards, Games, Region-locked)
• PlayStation (Membership, Cards, Games, Contents)
• Steam (PC Games, Gift Cards, Pre-loaded account)
• Nintendo Switch
• Origin
• Battle.net / Blizzard
• Bethesda
• Uplay
• Epic Games
• MOG Station
• NOW TV Pass
• Other Gift Cards (Google Play, Amazon, iTunes)

If you’re still having trouble redeeming your code, please open a new support ticket and include the details below so we can assist you better:

1. Order / Transaction ID

2. PayPal email address and/or Delivery email address (if different from PayPal email address)

3. Type manually the product key (code or pre-loaded account details)

4. Screenshot of the pop-up/error message '

5. Additional information (if any)