I just added the Office key into my account but I can't get the download working/taking too long, what should I do?
- Firstly, make sure that your internet connection is stable enough. Next, go to your Microsoft Account Services & Subscriptions (login to the correct account you associated the Office with), then select Install next to it.
- If you can't find your Office under Services & Subscriptions, you can also check it in your Order History. Refine your search by selecting All available under Ordered within.
- If this didn't help, please try downloading it from an incognito browser, i.e. Google Incognito (Press CTRL+Shift+N to open incognito browser).
NOTE: If you didn't receive the Microsoft official link or maybe having trouble downloading or installing it, please feel free to open a new support ticket and include the details below so we can assist you better:
1. Order / Transaction ID
2. PayPal email address and/or Delivery email address (if different from PayPal email address)
3. Type manually the product key (code or pre-loaded account details)
4. Screenshot of the pop-up/error message '
5. Additional information (if any)