I just added the Office key into my account but I can't get the download working/taking too long, what should I do?


  • Firstly, make sure that your internet connection is stable enough. Next, go to your Microsoft Account Services & Subscriptions (login to the correct account you associated the Office with), then select Install next to it. 


  • If you can't find your Office under Services & Subscriptions, you can also check it in your Order History. Refine your search by selecting All available under Ordered within.


  • If this didn't help, please try downloading it from an incognito browser, i.e. Google Incognito (Press CTRL+Shift+N to open incognito browser). 




NOTE: If you didn't receive the Microsoft official link or maybe having trouble downloading or installing it, please feel free to open a new support ticket and include the details below so we can assist you better:


1. Order / Transaction ID

2. PayPal email address and/or Delivery email address (if different from PayPal email address)

3. Type manually the product key (code or pre-loaded account details)

4. Screenshot of the pop-up/error message '

5. Additional information (if any)