IMPORTANT NOTICE: Prior to downloading and installing, please make sure to uninstall all other versions of Office applications including 365 in your computer.
- How to get Confirmation ID / Blocked IID / Invalid
If you purchased the Office Professional Plus 2019 Telephone Activation Key (Global) and couldn't make the phone activation work, please try the alternative methods below:
1. Call Microsoft Activation Center using the number specific for your country/region that is listed here.
When you call the Activation Center, you'll be asked to provide the installation ID (displayed on your screen) and other relevant information; after your installation ID is verified, you'll receive a confirmation ID. In the Activation Wizard, type the confirmation ID in the spaces provided at the bottom of the screen and then press the Enter key.
2. Call Microsoft Activation Center via Skype for free - watch this YouTube video to know how.
3. If you still can't activate Office, call the activation number you found in #1, but don't enter anything or say anything. Stay on the line when the automated phone system speaks. If you do not say anything, it will ask you if you want to be transferred to a representative, say "Yes". You'll then be transferred to someone who can help you. (For this method, refer to this forum)
4. Complete the telephone activation via https://getcid.info/. Go to their website and follow this tutorial video on how to get Confirmation ID. Once received, continue on with the instructions in Microsoft Office Professional Plus 2019 (Telephone Activation)
5. If none of the above methods work for you, please try to download directly from setup.office.com
- Official download link not working
If you purchased the Office Professional Plus 2019 Telephone Activation Key (Global) and having difficulty downloading Office from the Microsoft official link, please try downloading it from an incognito browser, i.e. Google Incognito (Press CTRL+Shift+N to open incognito browser).
NOTE: If you're still having trouble, please feel free to open a new support ticket and include the details below so we can assist you better:
1. Order / Transaction ID
2. PayPal email address and/or Delivery email address (if different from PayPal email address)
3. Type manually the product key (code or pre-loaded account details)
4. Screenshot of the pop-up/error message '
5. Additional information (if any)