My code is already used, what can I do?




If you've tried to enter the code multiple times, it may be possible that it's redeemed on your account. When this happens, try restarting the Steam client and check if it's credited to your account. If it's not in any of your accounts, please contact our Support team by opening a new ticket (instructions provided below). 


I keep getting an invalid code error, what should I do?



Sometimes it is easy to get certain letters and numbers confused. Please try the below suggestions to ensure that you are entering the correct code:


  • The number 0 (try entering the letter Q or D instead)
  • The number 1 (try entering the letter I instead)
  • The letter O (try entering the letter Q or D instead)


Check instances of the following pairs to ensure these characters are not being confused:


  • The letter B and the number 8
  • The letter G and the number 6



I recently added Steam Wallet funds but they have not appeared, what do I do?


In most cases, the new funds will automatically be displayed in your account. If the issue persists for more than two hours after completing your transaction, please do the following:


  • Confirm you are logged in to the account that made the purchase (the account will be shown on the emailed receipt)
  • Restart the Steam Client
  • If the updated amount is still incorrect, please contact our Support team by opening a new ticket (instructions provided below). 



Can Steam Wallet funds be gifted, withdrawn or transferred to another Steam account?


No, wallet funds cannot be moved or withdrawn to a bank account. Once a Steam Wallet code has been redeemed on an account, the wallet funds are then tied to that account. If you would like to buy another user Steam Wallet funds, please purchase a Steam Wallet code.



How do I view my Steam Wallet balance?

  • Log in to your Steam account.
  • The current available balance will be listed in the upper right-hand corner, below your profile name.




How do I enable the Family Library Sharing on my computer?


To enable Family Library Sharing, first, be sure you have Steam Guard security enabled via Steam > Settings > Account in the Steam Client. Then enable the sharing feature via Settings > Family, (or in Big Picture mode, Settings > Family Library Sharing,) where you'll also authorize specific computers and users to share.




You may also follow the instructions in this video


NOTE: Due to technical limitations, some Steam games may be unavailable for sharing. For example, titles that require an additional third-party key, account, or subscription in order to play cannot be shared between accounts. 


To know more about Steam Family Sharing, please visit the Steam Family Sharing page.



Can all Steam games be shared?


No, due to technical limitations, some Steam games may be unavailable for sharing.


For example, titles that require an additional third-party key, account, or subscription in order to play cannot be shared between accounts.


DLC may not be shared if the borrower also owns the base game.


Free to play games and any purchased DLC for those games is also not supported for Family Sharing.


In addition, if your account has a VAC ban, you will be unable to share any VAC-protected games.




If you’re still having trouble redeeming your code, please open a new support ticket and include the details below so we can assist you better: 


1. Order / Transaction ID

2. PayPal email address and/or Delivery email address (if different from PayPal email address)

3. Type manually the product key (code or pre-loaded account details)

4. Screenshot of the pop-up/error message '

5. Additional information (if any)



NOTE: We don't provide replacements/refunds for products that are already redeemed to the account. Refunds are only processed provided that the product is in its unused condition and can be sold on. Used products are not eligible for refunds.