- How do I fix the Epic Games Launcher when I get the error "The necessary prerequisites have failed to install"?
- AS-3: No connection
- CS-03: Save file size too large
- DP-01: Not enough permissions
- DP-06: Client timeout trying to install
- EOS-ERR Codes
- EOS-ERR-1603
- IS-0005: Unable to connect
- IS-0009: Manifest failed to load
- IS-BV02: File Missing or Invalid
- IS-BV04: Build verification failed due to mismatched hash
- IS-BV05: Build verification failed due to file size mismatch
- IS-DS01: Out of disc space before trying to install a game
- IS-DS02: Ran out of disc space during installation
- IS-FC02: Failed to create file
- IS-FC05: Couldn't verify hash serialization
- IS-FC06: Unable to write or create file chunks
- IS-MF-01: File failed to relocate successfully
- LS-0002: Incorrect launcher version running
- LS-0003: You're not signed into the Epic Games Launcher
- LS-0004: Game not installed correctly
- LS-0005: Unable to contact patch server
- LS-0006: Installation Failed
- LS-0009: Game is not installed
- LS-0013: Game is unable to launch
- LS-0014: File not found
- LS-0015: Unable to contact waiting room server
- LS-0016: Game is unavailable
- LS-0018: Application is still running
- LS-0019: Prerequisites installation failed
- Cyberpunk 2077 error: LS-0019-IS-PQR1638
- LS-0021: Your account doesn’t own this game
- LS-0022: Your account doesn’t own this game
- MD-0005: Unable to download manifest file
- MD-0011: No valid manifest file to download
- PI-UBI-01
- PI-UBI-02
- SU-MD-HSH: Failed to asynchronously deserialize a manifest
- SU-BI-CA: Build info client auth error
- Your account is unable to download any more free games at this time
- Why do I see an error when I upload a mod in the mod tool?
If you’re still having trouble redeeming your code, please open a new support ticket and include the details below so we can assist you better:
1. Order / Transaction ID
2. PayPal email address and/or Delivery email address (if different from PayPal email address)
3. Type manually the product key (code or pre-loaded account details)
4. Screenshot of the pop-up/error message '
5. Additional information (if any)
NOTE: We don't provide replacements/refunds for products that are already redeemed to the account. Refunds are only processed provided that the product is in its unused condition and can be sold on. Used products are not eligible for refunds.