Having trouble redeeming your code? Please check these tips below:

  • Errors redeeming access codes and Product keys are often due to a typo. There should 14-digits. (For example, a B may look like an 8, a 5 may look like an S, a 2 may look like a Z, etc).

  • Confirm you are entering the code exactly as it is shown in Your Games and Software Library. Go to Your Account > Your Content and Devices > Your Games and Software Library 

  • Confirm you have a stable Internet connection.

  • Confirm that your antivirus, firewall, or network settings aren't blocking the item's server or service provider.

You've Already Applied the Gift Card to Your Account

After you enter the claim code on Amazon, they'll keep the balance in your account for use on future purchases so that you don't need to enter the claim code again. If you see an error message that the gift card or gift voucher has already been redeemed, it's likely that the claim code has already been applied to your account, or to another account.

To check whether the funds are already in your account, check Your Gift Card Balance. If not, please open a new support ticket by following the instructions at the bottom of this page.

Your Gift Card was Applied to the Wrong Account

Your gift card might have been used for another account. When you enter a gift card claim code, it's added to the account you used to log in. When redeeming a gift card, ensure that you're logged into the correct account.

Amazon.com Gift Cards can't be transferred to another account once the claim code has been redeemed. Unused gift card balances in an Amazon.com account can't be transferred to another account.

If you’re still having trouble redeeming your code, please open a new support ticket and include the details below so we can assist you better: 

1. Order / Transaction ID

2. PayPal email address and/or Delivery email address (if different from PayPal email address)

3. Type manually the product key (code or pre-loaded account details)

4. Screenshot of the pop-up/error message '

5. Additional information (if any)

NOTE: We don't provide replacements/refunds for products that are already redeemed to the account. Refunds are only processed provided that the product is in its unused condition and can be sold on. Used products are not eligible for refunds.